Match Heist Help & Support
Answers to the questions we get most about Match Heist — how the puzzle works, keeping your progress safe, purchases and fixes for when something goes wrong. Can't find it here? Contact our support team.
Browse by topic
Six topics covering the game, your account and your device.
Getting Started
Download Match Heist, learn the rules, and clear your first boards.
2 articlesGameplay & Levels
Tray management, power-ups, missions, events and what to do when a level has you beaten.
2 articlesAccount & Progress
Back up your progress, play on two devices, and move the game to a new phone.
1 articlePurchases & Billing
Missing purchases, payment methods, refunds and unauthorised charges.
1 articleTroubleshooting
Fixes for crashes, loading problems, ads and other hiccups that stop the heist.
2 articlesBrowser Games
Help for the 12 free puzzle and physics games you can play right here at matchheist.com, with no download.
1 articleMost read
The articles players open most often.
- How to Play Match Heist (and Why the Tray Fills Up)Tap cars into your tray and clear them three at a time. The rules, your first levels, and why the tray fills up when it does.4 min read · Read article →
- Stuck on a Level? Tactics and When to Use Power-UpsHard boards are usually a reading problem, not a luck problem. Six tactics, plus the moments where a power-up actually changes the result.4 min read · Read article →
- Saving Your Progress, Playing on Two Devices and Changing PhonesYour progress syncs to Game Center or Google Play Games. How to confirm it is backed up, keep two devices in step, and move to a new phone.5 min read · Read article →
- Purchases, Payments and RefundsMost missing purchases arrive after a restart. If yours has not, here is what to check, how to change your payment method, and how refunds work.5 min read · Read article →
- Match Heist Crashes, Will Not Open or Will Not LoadCrashes are usually memory or an old build; a stuck loading screen is usually the connection. The fixes for each, in order of effort.5 min read · Read article →
- Help With the 12 Free Browser GamesTwelve free games run right here in your browser. What each one is, where progress is stored, and what to do if a game will not start.4 min read · Read article →
Getting Started
Download Match Heist, learn the rules, and clear your first boards.
- How to Play Match Heist (and Why the Tray Fills Up)Tap cars into your tray and clear them three at a time. The rules, your first levels, and why the tray fills up when it does.4 min read · Read article →
- Downloading Match Heist, Supported Devices and Offline PlayMatch Heist is free on the App Store and Google Play. Where to get it, what to do if it will not install, and what works offline.3 min read · Read article →
Gameplay & Levels
Tray management, power-ups, missions, events and what to do when a level has you beaten.
- Stuck on a Level? Tactics and When to Use Power-UpsHard boards are usually a reading problem, not a luck problem. Six tactics, plus the moments where a power-up actually changes the result.4 min read · Read article →
- Limited-Time Events, Missions and Mini GamesEvents, missions, mini games and the race up the leaderboard: what each one rewards, when they end, and what to do if a reward goes missing.3 min read · Read article →
Account & Progress
Back up your progress, play on two devices, and move the game to a new phone.
Purchases & Billing
Missing purchases, payment methods, refunds and unauthorised charges.
Troubleshooting
Fixes for crashes, loading problems, ads and other hiccups that stop the heist.
- Match Heist Crashes, Will Not Open or Will Not LoadCrashes are usually memory or an old build; a stuck loading screen is usually the connection. The fixes for each, in order of effort.5 min read · Read article →
- Ads, Rewarded Videos and the Ad-Free OptionRewarded videos are optional and always your choice. What to do when one does not pay out, will not close, or ad-free is not doing its job.3 min read · Read article →
Browser Games
Help for the 12 free puzzle and physics games you can play right here at matchheist.com, with no download.
From the blog
Longer reads from the team — puzzle psychology, game history and more. View all posts →
- Car Match Tips: Levels, Lives and How to WinWhy six cars is the real limit of a seven-slot lot, how to budget open colours, open boxes and drain tunnels, a Super Hard level read tap by tap, and straight answers on levels, lives and extra space.9 min read · Read post
- Car Sort Tips: How to Beat the Hard LevelsFour rules that solve hard Car Sort boards, a real level played tap by tap, what changes on the last level and after it, and why a level 311 move list would not help you anyway.8 min read · Read post
- Games Like Where’s My Water? Dig, Draw and Pour Puzzles to Play NextSwampy’s shower is still running, just not quite where you left it. Seven dig, draw and pour puzzles, who makes each one, where the original stands today, and the catch with every pick, ours included.9 min read · Read post
- Games Like Bus Jam: Colour-Match Bus and Car Escape Puzzles to Play NextBus Jam is a colour-match puzzle wearing a bus timetable. Seven games that share the idea, who actually makes each one, what it changes, and the catch with every pick, ours included.9 min read · Read post
- Free Browser Games Like Angry Birds, Cut the Rope and Where’s My Water?The physics puzzles that took over phones fifteen years ago come in five basic mechanics. Here is a free browser game for each one, what it borrows from the classic, and where it falls short.8 min read · Read post
- Free Car Puzzle Games Online: Play in Your Browser, No DownloadCar puzzles you can play in a browser tab right now: our own free ones, three from Poki and CrazyGames, what each one is like on a phone, and one catch apiece.8 min read · Read post
- Best Offline Car Puzzle Games: Traffic and Parking Puzzles With No Wi-FiWhich car puzzle games still work when the signal goes: four apps that say so on their own store listings, one board game that never needed to, what “offline” leaves out, and exactly how our browser games behave in a tunnel.9 min read · Read post
- How to Solve a Sliding Puzzle: 3x3, 4x4 and 5x5 Step by StepThe method for every square sliding puzzle in two sentences, then spelled out move by move for the 3x3, 4x4 and 5x5: the stacked-pair trick, the parity check that spots an impossible board, and why Klotski needs a different plan.11 min read · Read post
- Games Like Ball Sort Puzzle: the Best Colour-Sort and Car-Sort PuzzlesSix colour-sort games for people who have run out of tubes: which one pours instead of stacking, which one swaps tubes for hexagons, which two are cars, and one catch each.10 min read · Read post
- Games Like Triple Match 3D: the Best Triple-Tile Match GamesSeven triple-tile games for people who have run out of Triple Match 3D: which one keeps the clock, which one drops it, which one swaps the heap for shelves, and one catch each.10 min read · Read post
- Games Like Parking Jam 3D: the Best Traffic-Jam and Car-Parking PuzzlesSeven car-parking and traffic-jam puzzles for people who have run out of Parking Jam 3D levels — what each one actually does differently, one honest limitation each, and which to pick for which itch.9 min read · Read post
- Why Sorting Games Are So Satisfying: Completion, Flow and Your BrainPutting things in order feels good for reasons psychologists have names for: open loops closing, chunking and flow. Here is why sorting games are so satisfying, and the modest, real answer on whether they are good for your brain.7 min read · Read post
- Are Brain Puzzles Actually Good for Your Brain?Puzzle games are often sold as workouts for your brain. The truth is more modest — and more interesting. Here is what matching, sorting and parking puzzles genuinely give you, minus the hype.8 min read · Read post
- From Wooden Blocks to 3D Boards: A History of Traffic Jam PuzzlesThe car stuck in traffic on your phone screen has ancestors: a Victorian sliding-tile craze, a Chinese block puzzle about a fleeing general, and a plastic grid from 1996 that defined the genre. A short history of getting unstuck.8 min read · Read post
- Car Match vs Block Pals vs Match Heist: Which Tap-to-Match Game Deserves Your Phone?Three games, one mechanic: tap pieces off a crowded board, fill a tray, match three of a kind before the tray jams. Here is how the traffic kingpin, the new kid with the friend group, and our own heist crew actually compare — from a studio biased enough to say so up front.8 min read · Read post
- How to Get Faster at Rush Hour and Car-Escape PuzzlesYou can already solve a Rush Hour-style board. The next step is solving it in fewer moves and less time, and that comes from reading the jam before you touch it, counting moves properly and practising on purpose.9 min read · Read post
- From Bejeweled to Triple Tile: Why Match-3 Never Gets OldMatch three of a kind. That has been the whole rule for thirty years — through gems, candies, farm animals, souvenirs and cars. Here is how the genre got here, and why three is the number that keeps working.8 min read · Read post
Still need a hand?
Reach our team in three taps from inside the game — Settings (the gear icon on the home screen) → Support — and we'll get you back to the heist.